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15 Questions to Ask Before Hiring A Moving Company

Hiring a moving company can be a daunting task. So many alternatives are available, so choosing who to trust might be difficult. We have put together this list of 15 questions before hiring a moving company. It will help you make an informed decision and find the best moving company for your needs!

Are you in the process of moving?

If you’re like most people, you’re probably dreading the move. It’s a lot of work! But don’t worry, we’re here to help. We’ve put together a list of questions to ask moving companies. That way, you can ensure that you’re making the best decision for your needs. If you want to know the benefits of hiring a professional moving company read our blog!

Moving can be expensive, so getting as much information as possible is essential before signing any contracts. By asking the right questions, you’ll be able to find companies that fit your budget and your schedule.

We at Bettendorf Horizon Movers are a Quad Cities-based moving business with excellent customer service that will handle everything for you, so you don’t have to. We offer expert moving services at a reasonable price with tremendous attention. Call us right now to learn more!

Here is a list of 15 Questions to Ask Moving Companies

1. Tell me about your business

How long have you been in business? What is your company’s philosophy? How many employees do you have? These are some of the great questions to ask moving companies. By asking these questions, you will be able to get a feel for the company and what it can offer you.

2. Do you have insurance? 

Good moving companies usually offer basic belongings coverage or additional valuation protection to avoid damages during the trip. Ask how long it takes to file a claim and how to prove it. Ask the movers whether their services are fully value-protected and compare with federal mandates or if the Minimum Liability Valuation Option is a value-add option.

Kinds of Insurance

  • Basic belongings insurance: This is the standard insurance that most companies offer. It covers your belongings in case of lost or damaged during the move.
  • Additional valuation protection: This is another option that you can purchase. It covers your belongings in case there is lost or damaged during the move.
  • Complete value protection: This type of insurance covers your belongings’ total value if they are lost or damaged during the move.
  • Minimum liability is the minimum amount of insurance you must have by law.

3. What is your price range?

One of the most important questions to ask moving companies is their pricing structure and get binding estimates in writing before you sign any contract. When it comes time to pay the payment, there will be no surprises. What is the final moving cost? Is there an extra fee? Sometimes the total cost changes when there is an additional transfer.

Nobody wants their pricing to increase halfway through a change owing to additional fees or other adjustments. Moving day will be less stressful if you double-check an agreed-upon price. Relocating costs are typically calculated based on weight, per cubic feet, and long-distance move if it is in the same state, and a quote is required before moving. Avoid moving companies who give imprecise estimates, refuse to reveal their rates, or request massive deposits.

4. What services are included in your price?

Sometimes, the moving contract can provide a different variety of move-in services. You’ll have the equipment to handle every aspect of your relocation without additional costs, from packing to crating, and no additional fee for other transfers.

Most professional movers offer packing services that can be an exciting addition if it’s too hard for you to get everything done on your own. Instead of hiring packers, the moving crew will pack everything up for you, which can be a lifesaver if you’re short on time, save money, or anything that involves your moving process.

5. Do you have any promotions or discounts?

Always inquire about any special offers or discounts that may be available. Some moving companies offer discounts for seniors, military personnel, and students.

6. Do you provide storage services?

If you need storage during your moving day, ask the company if they provide this service. Other moving companies offer short- and long-term storage options on or before your move date.

7. When are you available?

Be sure to ask about the company’s availability. Many moving companies are booked weeks or months in advance, so planning is essential.

8. How long will the move take?

It is a crucial question since it will influence your timetable. Make sure you have an accurate time estimate for the transfer.

Based on the size of your home, the number of belongings you have, and the distance you’re relocating, the business should be able to estimate how long it will take.

Keep in mind that relocation sometimes takes longer than intended, so having a backup plan is usually a smart idea.

9. What is your cancellation policy?

Make sure to inquire about the cancellation policy of the firm. Many moving companies require a deposit, so be sure you understand the contract terms before signing anything.

Ask for a refund policy in case you need to cancel the service.

It’s essential to know your rights in case you need to cancel for any reason. You should also ask about the company’s refund policy if you’re unsatisfied with the move.

10. Do you provide a written estimate?

Some of the most crucial questions to ask when selecting a moving company are the final cost. Learning how to cut back the cost of moving can save money and make moving more effortless and safer. From the moving vehicles like the moving truck, moving resources, packing supplies, specialty items, and storage in transit fees, everything that needs to be estimated should be presented to you immediately.

Non-Binding Estimate

Non-binding estimates are based on the company’s current rates and are subject to change. This estimate is not final, and the company may charge more or less than the original estimate.

Binding Estimate

A binding estimate is a firm price quote that cannot be changed. This estimate is based on the weight of your belongings and the distance of your move.

11. What forms of payment do you accept?

Be sure to ask about the company’s payment options policy. Many moving companies accept credit cards, but some may require cash or a check.

12. Do you have any references?

It’s always a good idea to ask for references from past clients. It will give you an idea of what to expect from one company. It will indeed affect your final decision.

13. Can you provide some reviews?

Reviewing is an excellent way to establish the company’s honesty concerning its prices. Customer reviews provide insight into the claims process, surprise extra charges, and the firm’s overall reputation in the moving industry. An excellent moving business will happily give you a quote, and you can then read their customer review page. Besides social awareness, the site should also have excellent company reviews with a response rate.


Review sites for a moving company are not always accurate. The best thing to do is research the site and see if it’s credible. You can always ask the company for references if you’re still unsure.

14. Learn about the logistics of your move

You should also be aware of the logistics of your move. It includes the delivery dates and time it will take for your belongings to be delivered to your new home. The company should give you an estimated time of arrival and provide you with a shipment tracking number so you can track your belongings.

15. Can I see your license and registration? 

Is the company licensed? The company you’re working with should be a professional moving company. Having someone do everything for you to accomplish what you have is priority number one in life.


The US Department of Transportation issues a unique DOT number to every interstate moving company. The license number allows you and the authorities to check the company’s safety record. The company should also have a Motor Carrier (MC) number if they transport goods across state lines.


The registration is a document that proves that the company is legitimate and registered with the United States government. The roster also allows the company to operate under its business name.

A good moving company will have no problem providing you with their DOT number and registration. These numbers are proof that the company is legitimate and that they are qualified to transport your belongings. If a company is unwilling to provide you with this information, it is best to find another moving company.

These 15 questions might save you a lot of struggle when choosing the moving company for you.

Tips when moving to a new house:

  • Pack an essentials bag with items you’ll need on your first day and night in your new home (toiletries, pajamas,
  • a change of clothes, etc.).
  • Label all boxes with the room they’re going in.
  • Make a list of which rooms have been packed and which still need to be.
  • Pack a box of things you’ll need right away (plugs, phone chargers, towels, etc.) and keep it with you during the move.
  • Don’t forget to change your address!
  • Update your insurance policies (home, renters, auto, life, etc.) with your new address.
  • Check for any damage to your belongings as soon as they’re unloaded. And let the movers know if anything is damaged. If possible, try to unpack a little bit each day, so you don’t feel overwhelmed.

Hiring Movers

Before deciding and hiring movers, you should keep a few things in mind.

First, get recommendations from friends and family who have moved recently. They may have some great suggestions for reliable movers that they used and liked. You can also check online review sites to see what other people have said about different companies.

Once you’ve compiled a list of potential moving companies, call them and ask for quotes, packing services, liability insurance, flight charges, company offers, replacement value, and additional coverage. Ask about any extra fees or charges that might not be included in their moving services. Also, find out the moving company’s cancellation policy and deposits.

Finally, visit the company’s website and read its policies to ensure that it is a reputable moving company. It will help you minimize mistakes and, of course, avoid choosing the wrong movers.


Q: What are moving vehicles serviced?

A: Before a moving company can provide services, their vehicles must pass an annual inspection by the Federal Motor Carrier Safety Administration.

Q: What is Federal Motor Carrier Safety?

A: Motor Carrier Safety Administration is a government organization regulating the trucking and moving industry.

Q: Do I need to tip movers?

A: Tipping is not required, but the workers appreciate it if you are satisfied with their services. $20 per person is a good amount to tip, but you can give more or less depending on the level of service.

Q: What is the average moving company’s policy for broken items?

A: Most companies have standard liability coverage for

Q: What do I need to know about liability insurance?

A:  Most moving companies will offer liability coverage, which will protect your belongings if they are lost or damaged during the move.

Final Thoughts

Whether you’re moving down the street or across the country, it’s essential to take your time and do your research before hiring a moving company. By asking these 15 questions, you can be sure that you’re picking a reputable, reliable mover who will handle your belongings with care.